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Request Septic Service

Submit your project details. We review each request and determine whether an appropriate provider is available for your area. We will not tell you a contractor has been matched before one has.

A qualified request goes to one provider during the exclusive period — never several at once, and never to a bidding pool.

Before you fill this in

A request with specifics produces a far better first visit than one without. Two minutes spent gathering the following is the highest-value thing you can do.

  • When the tank was last pumped, even approximately, and by whom.
  • Whether any records exist — a design, an as-built drawing, receipts, a prior report.
  • What you are observing, when it started, and whether it is getting worse.
  • Which fixtures are affected and which are normal.
  • Access notes: driveway surface and width, overhead clearance, and roughly how far a truck would be from the tank.
  • Any deadline, and where it comes from.

Not sure what you need? Run the triage tool first — it takes a minute and it carries the result through as attribution.

Request septic service

Submit your project details. We review each request and determine whether an appropriate provider is available for your area. We will not tell you a contractor has been matched before one has, and a qualified request goes to one provider — never several at once.

How to reach you
A contractor will usually call rather than email.
Preferred contact method (required)
The property
The address of the property with the septic system.
What is happening
Specific detail here produces a far better first visit. Say when it started and what changed.
Is sewage actively backing up into the building? (required)
Is there standing water or unusually wet ground near the system? (required)
Do you know where the septic system is? (required)
Do you have records or a prior inspection report? (required)
Pick the closest match. The description above is what actually carries the detail — this just classifies the request so it reaches the right kind of visit.
Is a septic alarm sounding or lit? (required)
Only systems with a pump have one. If you are not sure whether you have an alarm, say so — that is useful information in itself.
Only if a professional has said so. A guess here is worse than leaving it blank — an unverified assumption tends to narrow the visit prematurely.
Do you have a septic inspection report? (required)
Having one changes what a contractor needs to do on the first visit. Do not send it with this form — bring it to the conversation.
Have you already received a quote for this work?
Timing
Is this connected to a property purchase or sale? (required)
If a closing or contingency date applies, this is the most important field on the form.
From your project planner
Carried across from the planner as a list of selected goals. You can edit it.
What you noticed. Selecting an observation records it — it does not identify a cause.
Context a professional may ask about. It does not establish that a change caused anything.
The detailed list from the planner. The question above asks the same thing more broadly; this one says which.
What a provider should know before they arrive.
Consent and anything else

No cost to you. We never sell your details to unrelated parties.

Where we can currently route a request

Requests from outside these markets are still read, and we will tell you honestly that we do not have a provider for your area rather than leaving the request unanswered.

About the request process

What happens after I submit?

Your request comes to SepticOwner, not to a bidding pool. A person reads it, classifies the service category, and checks whether a provider covers your area and works in that category. If one does, the request goes to that single provider and they contact you directly. If one does not, we tell you plainly rather than leaving you waiting.

Will several contractors contact me?

No. During the exclusive period a qualified request goes to one provider. If that provider declines or does not respond, the request may be reassigned — sequentially, never simultaneously. We do not resell requests.

Does it cost anything?

No. The site and the request process are free to homeowners. Contractors pay for qualified leads, and we take no percentage of what you pay a contractor for the work itself.

How quickly will I hear back?

We do not publish a response-time promise, because availability varies and a promise the system cannot keep is worse than none. What we can say is that a request describing an active backup is treated differently from a routine pumping request — so describe your situation accurately and state any deadline.

What if my area is not covered?

Coverage is being built market by market rather than claimed nationally. 3 launch regions are live, covering 95 communities. Outside those, the guidance on this site still applies in full, but we will tell you rather than pretending to have a provider for you.